FAQ



What type of payment do you accept?
We accept Western Union and Money Gram. See how to pay here.


 

Are Western Union and Money Gram secured?
Yes. We are legitimate seller from the very begining of our business. We will process the order and ship to you within 72 hours once the payment is cleared.


 

Need to find a specific shoe?
Use our search bar or simply contact our customer support here.

 
Which size?
We know that size choosing is very bothering, we suggest referring to the original manufacturers’ size guide.
And if some products have unique size, we will specify at the description page.


How can I make changes to or cancel my order?
Please contact customer support at whatsapp +8613015743035, via livechat or send us an email service@kicksnuts.cn

 
I am experiencing issues checking out/making the payment.
If you are unable to complete your order/payment, please contact customer support at whatsapp +86 13015743035, via livechat or send us an email service@kicksnuts.cn

 
Could I have QC pictures before shipping?
Sure. Contact us with your order number and we will send the QC pictures as per your request.


How long will it take for my order to ship?
We use premium shipping service DHL/EMS, it usually takes 5-9 days. For more delivery & shipping issues, check here.

 
Can I switch shipping address?
Sure. Simply contact our customer support if your package have not yet delivered.

 
What about customs and duties?
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
However, we usually declare parcels as gifts with low amount in shipping invoice to help avoid customs fees. We do our best to protect international customers from incurring any additional fees, but cannot guarantee against any unexpected expenses.

 
What should I do if I have problems with item purchased here?
When you have problems with items purchased at KicksNuts, please kindly send the items' pictures to us. Our Customer Support Team will check it and solve the problems for you.